Pay As You GoPayments and topping upManaging debt

What happens if I run out of credit during the night or at the weekend?

As long as you had credit at the start, even emergency credit, you won’t lose power during these times:

  • During the night – between 6pm and 9am, Monday to Saturday

  • Saturday from 4pm through until Monday morning at 9am.

  • All day Christmas Day, Boxing Day, New Year’s Day, and Easter Sunday

Our meter guides

If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.

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Can’t find an answer? Try asking our helpful OVO community.

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Still need help?

If you have a gas leak, power cut , or Pay As You Go emergency, get emergency help.