Pay As You GoPayments and topping upManaging debt

What happens if I run out of credit during the night or at the weekend?

As long as you had credit at the start, even emergency credit, you won’t lose power during these times:

  • During the night – between 6pm and 9am, Monday to Saturday

  • Saturday from 4pm through until Monday morning at 9am.

  • All day Christmas Day, Boxing Day, New Year’s Day, and Easter Sunday

Our meter guides

If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.

Ask the OVO Forum

Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum


Still need help?

If you have a gas leak, power cut , or Pay As You Go emergency, get emergency help.