Pay As You GoPayments and topping up

What happens if I need to top up while I'm changing supplier?

You can continue to top up with OVO right up until your change of supply date. Once you’ve changed supplier, if there’s credit on your meter we’ll contact you about a refund. If you have a smart meter, we'll switch it to credit mode before you switch to avoid you going off supply.

Our meter guides

If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.

Ask the OVO Forum

Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum


Still need help?

If you have a gas leak, power cut, or Pay As You Go emergency, get emergency help.