If you’ve just got a query about your energy or how we do things, you can call us,write to us, pop in and see us or email email@example.com.
If you’d like to make an official complaint, please explain what’s troubling you so we can understand what's gone wrong – you can call us on 0800 5999 440 if you pay monthly or 0800 358 3523 if you pay as you go. You can also email us at firstname.lastname@example.org write to us, or come to our office. We'll get back to you within 5 working days (hopefully sooner) and try to sort it out for you.
To find out more about our energy complaints procedure read here.
If you really need to speak to someone and you have a Pay Monthly account call us on 0800 5999 440. If you have a Pay As You Go account you can call 0800 358 3523.
You’re also very welcome to drop by if you are in the area and would prefer to talk to us face to face.
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit www.citizensadvice.org.uk/energy or call the Citizens Advice consumer helpline on 03454 04 05 06.
All of Ovo’s sales and marketing activities are carried out honestly and professionally. Any complaints about this will be fully investigated – we need to make sure all companies or people acting on our behalf are meeting the standards we pride ourselves on.
If you need a copy of our complaints procedure in large print or audio, please call us on 0800 5999 440.
Ovo’s energy complaints procedure is governed by The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 – you can also get a copy from: www.legislation.gov.uk
If you've got some feedback, had a problem, or just have an idea that'd make your day a bit brighter, just get in touch.
We're always looking for ways to do better, and the best person to tell us what works for you is, well, you.