Moving home

If you’re a home mover OVO can help by making your life as easy as possible!

Moving out?

If you’re an OVO customer and you’re moving into a new home in the next 28 days, let us know in My OVO (and if you’re on a fixed or variable rate plan, we won’t charge you exit fees). 

We’ll ask for these things to close your account: 

  • The date you moved (or are due to move) out of the property.
  • A meter reading for that date.
  • Your new address or forwarding details.
  • Your new phone number.

If possible, it would also help us to know:

  • The name and address of the landlord, if you don't own your old home.

Moving in?

If your new home is already supplied by OVO, great! We can get your account set up right away on our home move page

We’ll need to know: 

  • The date you moved in.
  • The meter readings from when you moved in (if possible).
  • Your full name.
  • Your date of birth.
  • The full address and postcode of your new home.
  • Your phone number (either mobile or landline).
  • Your email address.
  • Your Direct Debit details

If your new home is supplied by another company but you’d like to join OVO, lucky us. Simply get a quote and switch online – it’ll take just a few minutes. We also recommend getting in touch with your home’s current supplier to register your details and give them meter readings. 

If you don’t know who supplies your new home, you should:

  • Check for brand names on any statements or letters.
  • Ask the letting agent or landlord, check your legal pack, or contact the previous owner.
  • If you’re still not sure, make a note of your meter serial numbers and call the Meter Point Administration Service (MPAS) on 0870 608 1524 or call your Distribution Network Operator

Related FAQs

Switching to OVO

Joining OVO? Or thinking of switching? Lucky us!

Switching if renting or in debt

Understand your rights if you want to switch supplier while renting or in debt

Renewing your contract

Find out how to instantly renew in My OVO.

Can OVO start supplying energy on the day I move into my new home?

We’ll start supplying you around 21 days after your move in. Your welcome letter or email will let you know the exact date that we’ll start supplying you.

Just occasionally, we may run into unexpected problems and have to push that date back a bit. If so, we’ll let you know right away and keep you posted about any new dates.

You can also track your switch in My OVO.

Will there be energy in my new home even though OVO hasn’t started supplying it yet?

Yes. The previous company will still be providing energy. 

I’m going to pay by monthly Direct Debit for my OVO energy. How do I pay my current supplier until you take over my supply?

About 6 weeks after we’ve taken over your energy supply, the previous supplier will send you a bill, based on the final meter readings you’ve sent them. They’ll tell you whether you can pay by cheque, card or bank transfer.

You’ll get your first OVO bill around 6 weeks after we start supplying your energy.

Related FAQs

Erroneous Transfers

Been switched by mistake? Find out what could’ve happened, and what’s next.

Switching to OVO

Joining OVO? Or thinking of switching? Lucky us!

Refer A Friend

Recommend OVO to a friend and if they join, we’ll treat you both.

Switching if renting or in debt

Understand your rights if you want to switch supplier while renting or in debt

Leaving OVO

We’ll make switching away as simple as joining us – even if it makes us a bit sad!

Credit Checks

Find out about how we use credit checks, and how your information will be used.

Switching plans

You can switch plans, however, there are some things to note.

O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3-5% interest rewards, exit fees and saving claims.


1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 2/3/2018, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 22/11/2017, but may go up or down.

3Pay Monthly Savings claims: Saving based on the estimated annual cost of OVO Two year fixed tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 2/3/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

OVO Interest Rewards: Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply:

95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded  'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.

* EV - Everywhere, full terms and conditions:

* OVO SolarStore (Beta), full terms and conditions:

Pay Monthly unit rates

PAYG unit rates

Read more Read less

Like most websites OVO Energy uses cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this site. Accept and Close