If you’re a home mover OVO can help by making your life as easy as possible!
If you’re an OVO customer and you’re moving into a new home in the next 28 days, let us know in My OVO (and if you’re on a fixed or variable rate plan, we won’t charge you exit fees).
We’ll ask for these things to close your account:
If possible, it would also help us to know:
If your new home is already supplied by OVO, great! We can get your account set up right away on our home move page.
We’ll need to know:
If your new home is supplied by another company but you’d like to join OVO, lucky us. Simply get a quote and switch online – it’ll take just a few minutes. We also recommend getting in touch with your home’s current supplier to register your details and give them meter readings.
If you don’t know who supplies your new home, you should:
We’ll start supplying you around 21 days after your move in. Your welcome letter or email will let you know the exact date that we’ll start supplying you.
Just occasionally, we may run into unexpected problems and have to push that date back a bit. If so, we’ll let you know right away and keep you posted about any new dates.
You can also track your switch in My OVO.
Yes. The previous company will still be providing energy.
About 6 weeks after we’ve taken over your energy supply, the previous supplier will send you a bill, based on the final meter readings you’ve sent them. They’ll tell you whether you can pay by cheque, card or bank transfer.
You’ll get your first OVO bill around 6 weeks after we start supplying your energy.
Been switched by mistake? Find out what could’ve happened, and what’s next.
Joining OVO? Or thinking of switching? Lucky us!
Recommend OVO to a friend and if they join, we’ll treat you both.
Understand your rights if you want to switch supplier while renting or in debt
We’ll make switching away as simple as joining us – even if it makes us a bit sad!
Find out about how we use credit checks, and how your information will be used.
You can switch plans, however, there are some things to note.