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Statement history

Find out how to get a copy of your statement – and how to ‘go paperless’.

How do I get a copy of my statement?

Whether you get paperless or paper statements, we’ll always put a copy of each one in My OVO and the OVO Energy app for you.
 

How long will my statements be available?

Your statements will be waiting for you in My OVO for as long as you’re an OVO customer.
 

How do I 'go paperless’?

We’re glad you asked. Paperless statements are better for the environment – and cheaper for you. 
So long as you provide us with a valid email address, we’ll automatically send you paperless statements by email every month (unless you specifically ask for paper ones).
 

How do I get paper statements?

It’s easy to set paper statements in My OVO. But, remember, if you get our Online Discount, we’ll charge you an extra £5 every 3 months for this service to cover our admin costs. If you’d prefer, you can opt-out of the Online Discount and get paper statements for free.

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Payments

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Energy bill breakdown

Discover the different elements that make up your energy bill.

Debt and energy assistance

Find out ‘what’ to do and ‘where’ to get support when you can’t pay your bills.

Refunds

Find out how to get one if your balance is too high.

Annual statements

Discover what they are – and why we send them.

Winter Fuel Allowance

Discover what it is, how to claim it – and lots of other helpful stuff.

Energy bills explained

Find out how to read your OVO energy bill – and what all the different bits mean.

OVO Interest Reward

OVO Interest Reward is where we pay you interest on your credit balances.

The Warm Home Discount (WHD)

Find out what it is, how you get it – and everything in between.

Cold Weather Payments

Find out what they are, how you qualify – and everything else you need to know.

Feed-in-tariffs

From what they are and how to apply, to everything else you need to know.

Need help filling in your FIT form?

No problem. Help is right here!

Direct Debit reviews explained

Everything you need to know about Direct Debit reviews.

Setting up and editing your Direct Debit

See how you can set up your new direct debit or edit your existing details.

How do Direct Debits work?

See how we calculate your Direct Debit amount and why it might change over the course of your contract.

Online Discount

Discover how much you can save when you manage your OVO account completely online.