Find out how to get a copy of your statement – and how to ‘go paperless’.
Whether you get paperless or paper statements, we’ll always put a copy of each one in My OVO and the OVO Energy app for you.
Your statements will be waiting for you in My OVO for as long as you’re an OVO customer.
We’re glad you asked. Paperless statements are better for the environment – and cheaper for you.
So long as you provide us with a valid email address, we’ll automatically send you paperless statements by email every month (unless you specifically ask for paper ones).
By going paperless you could also qualify for our Self Service Reward of up to £60 per year.
It’s easy to set paper statements in My OVO. But, we’ll charge you an extra £5 every 3 months for this service to cover our admin costs. If you receive paper statements it also means that you will not qualify for our Self Service Reward.
Find out everything you need to know about Direct Debits – and every other way to pay.
Discover the different elements that make up your energy bill.
See how much you can save by managing your energy online.
Find out ‘what’ to do and ‘where’ to get support when you can’t pay your bills.
Find out how to get one if your balance is too high.
Discover what they are – and why we send them.
Discover what it is, how to claim it – and lots of other helpful stuff.
Find out how to read your OVO energy bill – and what all the different bits mean.
OVO Interest Reward is where we pay you interest on your credit balances.
Find out what it is, how you get it – and everything in between.
Find out what they are, how you qualify – and everything else you need to know.
From what they are and how to apply, to everything else you need to know.
No problem. Help is right here!
Everything you need to know about Direct Debit reviews.
See how you can set up your new direct debit or edit your existing details.
See how we calculate your Direct Debit amount and why it might change over the course of your contract.