Yes you can, but depending on what plan you’d like to switch over to it’s likely that you’ll need to pay a £30 exit fee for each fuel. Then you are free to start a new, 12-month or 24-month fixed contract or move to Simpler Energy. If you move to Simpler Energy from one of our fixed, All Online plans, you will no longer be eligible for the Self Service Reward.
If you’re on Simpler Energy, you can move to another OVO plan whenever you want – without paying exit fees. That’s because you’re not tied into a fixed contract.
If you’d like to upgrade either your electricity or gas to a greener alternative, you can do this at any time without breaking your contract, at OVO we offer Green Electricity and Green Gas as upgrades to your existing plan, giving you the freedom to add and cancel as you wish. If you’d like to do this or get more info, click here.
You only have to pay for ‘downgrading’, or if you want to switch mid-contract to a lower price on the same tariff (‘tariff hopping’).
Downgrading is defined as switching from Greener Energy to Better Energy, or from either Greener Energy or Better Energy to Simpler Energy.
We charge exit fees because when customers join OVO on one of our fixed plans we buy their energy for the year in advance. However, not knowing whether customers will stay with us for the full length of their contract and use the energy we’ve bought for them creates uncertainty for us.
If a customer chooses to leave us before the end of their contact we’re left with unsold energy, and we’ve had to protect ourselves against these possible losses by charging exit fees.
If a customer wants to downgrade or switch mid-contract to benefit from a lower price, this is ‘tariff hopping’, and isn’t allowed according to our T&Cs. We advise customers that if they still wish to do this, they may not be eligible for the Self Service Reward in the future.
If you choose to leave us and then switch back more than three months after the date we stopped supplying your property, this doesn’t count as ‘tariff hopping’.
If you’re a home mover OVO can help by making your life as easy as possible!
Accept and Close