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Switching plans

You can switch plans, however, there are some things to note.

Once my contract has started, can I switch to another OVO plan?

Yes you can, but depending on what plan you’d like to switch over to it’s likely that you’ll need to pay a £30 exit fee for each fuel. Then you are free to start a new, 12-month or 24-month fixed contract or move to Simpler Energy. If you move to Simpler Energy from one of our fixed, All Online plans, you will no longer be eligible for the Self Service Reward.

If you’re on Simpler Energy, you can move to another OVO plan whenever you want – without paying exit fees. That’s because you’re not tied into a fixed contract.

If you’d like to upgrade either your electricity or gas to a greener alternative, you can do this at any time without breaking your contract, at OVO we offer Green Electricity and Green Gas as upgrades to your existing plan, giving you the freedom to add and cancel as you wish. If you’d like to do this or get more info, click here.

 

Why do I have to pay exit fees for switching between OVO tariffs?

You only have to pay for ‘downgrading’, or if you want to switch mid-contract to a lower price on the same tariff (‘tariff hopping’).

Downgrading is defined as switching from Greener Energy to Better Energy, or from either Greener Energy or Better Energy to Simpler Energy.  

We charge exit fees because when customers join OVO on one of our fixed plans we buy their energy for the year in advance. However, not knowing whether customers will stay with us for the full length of their contract and use the energy we’ve bought for them creates uncertainty for us. 

If a customer chooses to leave us before the end of their contact we’re left with unsold energy, and we’ve had to protect ourselves against these possible losses by charging exit fees. 

What is ‘tariff hopping’?

If a customer wants to downgrade or switch mid-contract to benefit from a lower price, this is ‘tariff hopping’, and isn’t allowed according to our T&Cs.  We advise customers that if they still wish to do this, they may not be eligible for the Self Service Reward in the future.  

If you choose to leave us and then switch back more than three months after the date we stopped supplying your property, this doesn’t count as ‘tariff hopping’. 

Related FAQs

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If you’re a home mover OVO can help by making your life as easy as possible!

Erroneous Transfers

Been switched by mistake? Find out what could’ve happened, and what’s next.

Switching to OVO

Joining OVO? Or thinking of switching? Lucky us!

Refer A Friend

Recommend OVO to a friend and if they join, we’ll treat you both.

Switching if renting or in debt

Understand your rights if you want to switch supplier while renting or in debt

Leaving OVO

We’ll make switching away as simple as joining us – even if it makes us a bit sad!

Credit Checks

Find out about how we use credit checks, and how your information will be used.

Self Service Reward

Discover how much you can save with our Self Service Reward.

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