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Switching plans

You can switch plans, however, there are some things to note.

Once my contract has started, can I switch to another OVO plan?

If you’re on our fixed Greener Energy plan, you can downgrade to a different OVO plan, but you’ll have to pay a £30 exit fee for each fuel. Then you can start a new, 12-month or 24-month fixed contract or move to Simpler Energy.

If you’re on Simpler Energy, you can move to another OVO plan whenever you want – without paying exit fees. That’s because you’re not tied into a fixed contract.

If you’re on Better Energy, you can upgrade to Greener Energy (the 100% renewable option) without paying a penny in fees. However, if you want to downgrade to Simpler Energy you’ll have to pay exit fees.

Why do I have to pay exit fees for switching between OVO tariffs?

You only have to pay for ‘downgrading’, or if you want to switch mid-contract to a lower price on the same tariff (‘tariff hopping’).

Downgrading is defined as switching from Greener Energy to Better Energy, or from either Greener Energy or Better Energy to Simpler Energy.  

We charge exit fees because when customers join OVO on one of our fixed plans we buy their energy for the year in advance. However, not knowing whether customers will stay with us for the full length of their contract and use the energy we’ve bought for them creates uncertainty for us. 

If a customer chooses to leave us before the end of their contact we’re left with unsold energy, and we’ve had to protect ourselves against these possible losses by charging exit fees. 

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What is ‘tariff hopping’?

If a customer wants to downgrade or switch mid-contract to benefit from a lower price, this is ‘tariff hopping’, and isn’t allowed according to our T&Cs.  We advise customers that if they still wish to do this OVO will not offer them the online account management discount, worth £60 per year.  

If you choose to leave us and then switch back more than three months after the date we stopped supplying your property, this doesn’t count as ‘tariff hopping’. 

Related FAQs

Moving home

If you’re a home mover OVO can help by making your life as easy as possible!

Erroneous Transfers

Been switched by mistake? Find out what could’ve happened, and what’s next.

Switching to OVO

Joining OVO? Or thinking of switching? Lucky us!

Refer A Friend

Recommend OVO to a friend and if they join, we’ll treat you both.

Switching if renting or in debt

Understand your rights if you want to switch supplier while renting or in debt

Leaving OVO

We’ll make switching away as simple as joining us – even if it makes us a bit sad!

Credit Checks

Find out about how we use credit checks, and how your information will be used.

O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3-5% interest rewards, exit fees and saving claims.

 

1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 20/3/2018, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 22/11/2017, but may go up or down.

3Pay Monthly Savings claims: Saving based on the estimated annual cost of Simpler tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 20/3/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

OVO Interest Rewards: Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply: https://www.ovoenergy.com/terms

95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded  'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.

* EV - Everywhere, full terms and conditions: https://www.ovoenergy.com/ev-everywhere/terms

* OVO SolarStore (Beta), full terms and conditions: https://www.ovoenergy.com/ovo-solar-store/terms

Pay Monthly unit rates

PAYG unit rates

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