Moving home?

Let’s sort your gas and electricity!

Whether you want to take us with you to your new home or you're moving somewhere that's already powered by OVO, we’re here to take care of your gas and electricity – with one of our carbon-kicking plans.

We’ll make sure everything's quick and easy, so you’ll be all set up at your new place even sooner. Read on for everything you need to know about sorting your energy when you move home.

I’m moving in

Moving house can be hectic – but sorting out your energy with us is easy. Get an online quote for our plans in no time.

And if there’s one you like, sign up today so your energy will be all set for your move. No hassle.

Get a quote

I’m moving out

Take us with you when you move: it's easy. Just log in to your account and let us know you’re moving – it's quick and simple.

Then we sort everything out from there. Phew, that’s one less thing to do!

Login in to my account

About OVO

Fighting the climate crisis is one of humanity's greatest challenges, but together we can win this.

At OVO, you get 100% renewable electricity as standard1, one tree planted in your name every year2 by our partner the Woodland Trust, and powerful green tech. That helps you to protect the planet by cutting carbon, cleaning the air and bringing nature back to life.

About OVO

Fighting the climate crisis is one of humanity's greatest challenges, but together we can win this.

At OVO, you get 100% renewable electricity as standard1, one tree planted in your name every year2 by our partner the Woodland Trust, and powerful green tech. That helps you to protect the planet by cutting carbon, cleaning the air and bringing nature back to life.

Why stay with OVO?

Life’s great with our carbon-kicking plans

Get carbon-cutting energy

All our plans come with 100% renewable electricity as standard.1  And you can always upgrade to OVO Beyond, for 100% carbon neutral gas on top of this.5

Earn Interest Rewards

Stay in credit and you’ll earn 3% Interest Rewards on credit balances in your first year. This rises to 4% in your second year, then 5% in your third year, and each year after that.3

Keep track of your energy easilyck of your energy easily

It’s fast and simple to check your account, wherever you are. Log in online or use our app. And if you ever need more help, you can always call our friendly team.

Get a treat for sharing

When you refer a friend and they join OVO, we’ll treat you both to a £50 Gift Card. Win win!

Check out our plans

There’s one to suit everyone

Pick from our 3 green plans

12 MONTH CONTRACT

Better Smart Energy

Our lowest rate – for new members who don't yet have a smart meter.
12 MONTH CONTRACT

Better Energy

With fixed rates to protect you against price rises.
24 MONTH CONTRACT

2 Year Fixed Energy

Our most popular fixed-rate plan with 2 years’ protection.

AVERAGE YEARLY SAVINGS

Could you pay less? Get an accurate quote now to find out.4

SAVE UP TO

252

A YEAR

Get a quote

SAVE UP TO

85

A YEAR

Get a quote

SAVE UP TO

22

A YEAR

Get a quote

OVO BEYOND UPGRADE

Cuts carbon, restores nature and protects rainforests. With 100% renewable electricity and 100% carbon-neutral gas, plus extra tree-planting power5

Add to any plan for £6 a month (first 3 months free)

EXIT FEES

This is the cost of leaving your contract before it ends.

30

PER FUEL

30

PER FUEL

30

PER FUEL

SMART METER UPGRADE

You’ll need to have a traditional meter, and be happy to upgrade it to a smart one when you join us. It’s easy to get one – there’s no extra cost.

REQUIRED

NOT REQUIRED

NOT REQUIRED

OVO INTEREST REWARDS

Earn 3% interest on your energy credit balance in your first year (4% in your second, and 5% each year after that)3. A nice treat, from the 2020 winner of the Uswitch Award for Best Rewards.

12 MONTH CONTRACT

Better Smart Energy

Our lowest rate – for new members who don't yet have a smart meter.

AVERAGE YEARLY SAVINGS

252

OVO BEYOND UPGRADE

Cuts carbon, restores nature and protects rainforests. With 100% renewable electricity and 100% carbon-neutral gas, plus extra tree-planting power5

Add for
6

A MONTH

(first 3 months free)

OVO INTEREST REWARDS

Earn 3% interest on your energy credit balance in your first year (4% in your second, and 5% each year after that)3. A nice treat, from the 2020 winner of the Uswitch Award for Best Rewards.

SMART METER UPGRADE

You’ll need to have a traditional meter, and be happy to upgrade it to a smart one when you join us. It’s easy to get one – there’s no extra cost.

30

PER FUEL

EXIT FEES

This is the cost of leaving your contract before it ends.

Get a quote
12 MONTH CONTRACT

Better Energy

With fixed rates to protect you against price rises.

AVERAGE YEARLY SAVINGS

85

OVO BEYOND UPGRADE

Cuts carbon, restores nature and protects rainforests. With 100% renewable electricity and 100% carbon-neutral gas, plus extra tree-planting power5

Add for
6

A MONTH

(first 3 months free)

OVO INTEREST REWARDS

Earn 3% interest on your energy credit balance in your first year (4% in your second, and 5% each year after that)3. A nice treat, from the 2020 winner of the Uswitch Award for Best Rewards.

30

PER FUEL

EXIT FEES

This is the cost of leaving your contract before it ends.

Get a quote
24 MONTH CONTRACT

2 Year Fixed Energy

Our most popular fixed-rate plan with 2 years’ protection.

AVERAGE YEARLY SAVINGS

22

OVO BEYOND UPGRADE

Cuts carbon, restores nature and protects rainforests. With 100% renewable electricity and 100% carbon-neutral gas, plus extra tree-planting power5

Add for
6

A MONTH

(first 3 months free)

OVO INTEREST REWARDS

Earn 3% interest on your energy credit balance in your first year (4% in your second, and 5% each year after that)3. A nice treat, from the 2020 winner of the Uswitch Award for Best Rewards.

30

PER FUEL

EXIT FEES

This is the cost of leaving your contract before it ends.

Get a quote

Want a lighter footprint and lower bills?

You can upgrade any plan to OVO Beyond. It’s our green upgrade that cuts carbon and restores nature

Your energy can help change the world

OVO Beyond is free for 3 months, then £6 a month after that:

  • 100% carbon-neutral energy to power your home
  • Energy Spotlights to cut energy waste and bills
  • 5 trees planted each year in UK schools and communities
  • Protect natural habitats around the world with our carbon-offsetting projects
Find out more

Check out our moving home hub

The tips and insights you need when making your move

Rated 4.2/5 on

See all 42468 reviews
Been with ovo for years excellent…

Been with ovo for years excellent service never had a problem.

Derek
February, 24
Great service so far

Very nice and efficient Customer Service and – so far – very easy to submit the meter readings and get the feedback. And I love the energy suppliers who do their part for the environment.

Elena
February, 24
Ovo always keep me well informed about…

Ovo always keep me well informed about my energy usage and costs. Quick and easy to use website or App to keep up to date and make any changes to my account.

Maurice Robinson
February, 24
Great and easy changeover.

Great and easy changeover.

Julie Drake
February, 24
very happy to stay with ovo for another…

very happy to stay with ovo for another year very helpful if needed,

Robert
February, 24
Decent service the decider

Although not the Cheapest or Dearest energy company, I have found Ovo to provide decent customer service. I looked at the cheapest companies and they appeared chaotic with poor service. Frankly I am to old to enjoy fighting any more

BOB
February, 24
I contacted OVO Energy today

I contacted OVO Energy today & asked for help with pairing my in-home display monitor. The lady who dealt with my call was extremely polite, very welcoming & explained everything in detail. She was very patient as she talked me through the procedures. She has also arranged to speak with me tomorrow, just to confirm that the monitor is still operating effectively.She really is a credit to OVO Energy.

Lesley
February, 24
Allways very efficient straight to…

Allways very efficient straight to poing and helpful

Tony Hunter
February, 24
The company is always helpful and…

The company is always helpful and rewards loyal customers

Michael
February, 24
Very easy to switch.Very good…

Very easy to switch.Very good competitive prices . Thanks ovo.

Sarah Matthews
February, 24
Good service, good value

I found that OVO energy offer competitive pricing. Their service is good and the support team are quick to respond if there is a problem. The website and mobile app are easy to use which makes it easy to control your account and expenditure. With their zero carbon mission I liked the fact that I was using a suppler that was trying to do the best for the environment. When it came to renew my contract I was offered, without asking, a special loyalty discount. All in all I am a very happy customer.

David
February, 24
Ovo is a trustworthy company.

Ovo makes you feel like they value your custom and reward your loyalty which is a rare attribute. Their customer service is fantastic, the website is easy to navigate and the prices are pretty good. This is the best energy company i have ever used and I've tried a few. Cant recommend them highly enough.

Laura
February, 24
We stayed with Ovo this year due to the excellent service.

We stayed with Ovo this year due to the excellent phone service. Being able to speak to someone within a few minutes of calling is worth a lot. Also a follow up email with new rates when renewing.

David Weller
February, 24
Hassle free

Cheapest when we rook the original 12 month contract and then surprisingly not much different to the others after that. No hassle and the fact they sponsored the tour of Britain was win, win for me.

Paul
February, 24
Exceptional Service

Firstly, instead of holding on indefinitely, Ovo gave option for a call back which they did within 3 minutes 🙂 Secondly staff member, Asta, was extremely helpful, high spirited and thorough. Thank You Barbara

Barbara
February, 24
Fair prices

Fair prices, renewable energy and a useful app. Everything I expect from my energy supplier!

Ryan
February, 24
Good service from OVO

Your information is clear, concise and professional, I also like the way I can check everything on my account and change details myself without calling.

Mrs Gillian
February, 24
Good customer service and quick to…

Good customer service and quick to answer any questions you have Tariffs to fit my needs So easy to manage your account on line

Gary Warren
February, 24
Happy with the service I receive

I have been with OVO for the past couple of years and am happy with the service I receive. If I ring them with a query I am answered straight away and am not left hanging on for ages as with some energy companies I have dealt with in the past. It is also extremely easy to go online and inform them of my readings each month.

Chelmsford shopper
February, 24
Very happy

Great price for renewable electricity and options for offsetting carbon footprint for gas. I've used Ovo for years and I'm very happy with the customer service. I've never had an issue.

KH
February, 24

Frequently Asked Questions

There’s loads to think about when you move home. Here we’ll answer some of the most commonly asked questions about moving and your energy.
I’m moving into a rented property and the landlord/estate agent has already signed me up with an energy supplier. Can I still switch?

According to Ofgem, the energy regulator, if you’re directly responsible for your own energy bills, you’re entitled to switch to a new energy company whenever you want.

Your landlord or letting agent can’t stop you unless they have a very good reason. Even if they’ve included a ‘preferred supplier’ clause in your lease or rental agreement, they can’t enforce it, and you don’t need to stay with the provider they’ve chosen.

The only time when a landlord can insist on an energy supplier is if they (the landlord) are directly responsible for paying the energy bills. For example, if they:

  • Have included energy costs in your rent or charges.
  • Pay the energy bills and collect the money from you later.
  • Are responsible for paying the bills and keeping the property on supply between tenancies.

You can find out more about your rights as a tenant here.

I’m downsizing/moving into a bigger property. How can I find out what my energy bills are likely to be?

If OVO already supplies your new home, we can look at the previous tenant or owner’s bills and energy use. Then we can let you know what your average monthly energy costs are likely to be.

If you’re switching to us, we’ll need to wait for some industry data to come through. This will tell us the Estimated Annual Consumption for your new home. If you’re paying monthly for your energy, we’ll base your new monthly payments on this data.

The gas/electricity meter in my new home is in a really inconvenient place. Can it be moved?

Yes, this is possible – but we can’t move it very far. For example, if it’s too low or high for you to read, we can move it up or down, but not more than a meter. We’ll have to charge you for this, but the amount will depend on what kind of work, and how much, we need to do.

If you get in touch with us, we’ll arrange for an engineer to come and check your property and explain your options. We definitely can’t:

  • Move a meter from inside your home to outside.
  • Move it more than one metre from its distribution fuse.
  • Move meters from one wall to another.
  • Move meters off the meter board  (this a board fixed to the wall, which also supports your main electrical fuse box).

If you want your meter/s moved away from the meter board, you’ll need to contact your local Distribution Network Operator (DNO).

You can find out more about moving meters here.

I’m a first-time buyer. Will my energy supply be turned off when I move in, and when should I set up my utilities?

Even if you’re moving into a new-build, the gas and electricity at your new home should already be switched on.

The previous owner, or the construction company if it’s a new-build, should have left you documents showing which company is supplying your energy. You can then decide whether you want to stay with the same provider, or if you’d prefer to switch.

As soon as you’re financially liable for the property (probably on the day you ‘complete’ the purchase) you’ll start being responsible for the bills. Make sure the previous owner has contacted the energy company and given them a meter reading when they left – otherwise you could end up paying for some of their energy.

Even if you’re planning to switch to a new provider, contact the existing energy company right away to let them know you’re the new owner and when you moved in.

Find out more about moving home here.

When should I submit my opening meter reading/s?

We’ll email you as soon as we’re ready for your first meter readings. Once you’ve received our email, you need to send us your readings straight away in My OVO.

They’re important because we can match them against the closing readings from the previous owner or tenant to make sure you don’t pay for any of their energy. Find out more here.

I’m moving out – how do I cancel my utilities?

If you’re an OVO customer, just log into My OVO to let us know you’re moving. We’ll need you to tell us the exact date when you’re moving out and give us your final readings on the day. We’ll then create a final bill for you.

If you’re a homeowner, you should also contact other utility companies, such as water, phone line, broadband, cable or satellite TV etc. They’ll need to know your moving date, and they’ll probably ask for details of the new owner or tenant.

If you’re a tenant, you only need to contact utilities if you’re responsible for the bills. For example, if your landlord pays the water rates, you don’t need to contact the water company.

You’ll find more useful info about moving home here.

I’m moving soon – can I take my OVO contract with me?

No – but you can start a new contract once you’ve moved in.

Your current OVO plan only applies to your present address – which means you need to close your OVO account and re-apply to join us at your new address.

It’s possible we already supply your new home, which will make things easier, but you’ll still need to cancel your current OVO contract and set up a new one.

Find out more here.

How do I change the name on my OVO contract?

That depends on why you want to change it.

If you’re leaving a rented home and one of the other tenants wants to take over the OVO contract, they just need to call us on 0330 303 5063 – or you can let us know in My OVO. Click on ‘Moving home’ in ‘My profile’ and follow the prompts. We’ll need various details, including the date they want to take over the contract, their name and date of birth, and their email address – you’ll find a full list here.

If you’re taking over the lease at a rented home where we supply the energy, just call us on 0330 303 5063, or ask the current account holder to let us know in My OVO. We’ll need to know the full address and postcode, plus various other details listed here.

If you’ve split up or separated from a partner and you’re leaving home, you need to update us in My OVO if you want your ex to take over the bills. Click on ‘ Moving home’ in ‘My profile’ and follow the prompts. You can only do this if you’re the named OVO account holder.

If a named OVO account holder has died and you need to take over responsibility for the contract, please call us on 0330 303 5063 or 01179 303 100. We’ll ask you for the name of the person who has died, their OVO account number, and various other details.

I’m a landlord/estate agent. Does OVO offer any rewards if I refer a new customer?

If you’re an OVO customer and you refer a new customer, we’ll be delighted to give you both a choice of £25 M&S, Argos or Amazon.co.uk gift cards* when they join. 

However, we can’t offer you any rewards if you’re not yet an OVO customer.

I’ve moved into a new rental property without a smart meter. How can I get one, and do I need my landlord’s approval?

If you’re responsible for paying the bills in your new home and are the named account holder on your energy bills, you don’t need your landlord's approval to book a smart meter installation. However, you might want to let them know what’s happening first.

If your landlord pays the energy bills and they're the named account holder on the bills, they’ll have to approve the smart meter installation. You can tell them about all the benefits and explain that the government wants every home to have one by 2020.

If you're planning on switching soon, you might want to wait and get your smart meter installed with your new supplier. If you have a smart meter installed before you switch, it might keep its smart features with your new supplier depending on the kind of smart meter you have. You can find out more about the different generations of smart meters and what this means for your switch here.

We're currently installing smart meters for our customers across the UK. You'll need your OVO account number and postcode to book – click here to get started.

I’m moving into a new property – how do I find out who the current energy supplier is?

Your letting agent, landlord or previous owner should have left you documents with details of the existing energy provider. Or they may be in a legal pack from your conveyancing solicitor.

If not, try these checks:

  • Look for energy statements in the info you’ve been given.
  • Contact the letting agent, landlord or previous owner.
  • If you’ve got prepayment meters, have a look for the brand name on either the meters or the electricity meter key/gas meter card.

If none of this helps, find your meter serial numbers and telephone the Meter Point Administration Service (MPAS) on 0870 608 1524 or get in touch with your Distribution Network Operator – you’ll find their details here.  

We’ve provided other helpful info about moving home in OVO Help.

I’m a PAYG customer moving into a new flat. How do I find my nearest PayPoint?

Simply visit the PayPoint website and type in the postcode of your new home.

Terms & Conditions

1The renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on REGO certificates and how these work.

2Each year, OVO plants 1 tree for every member in partnership with the Woodland Trust. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change. Since 2015 we have planted over 1 million trees. 

3Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It’s calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply.



4Saving based on the estimated annual cost for a non-economy-7, dual-fuel, medium user (2900 kWhs elec. and 12000 kWhs gas) paying monthly in advance by Direct Debit. Comparisons made against the Ofgem published tariff cap for a customer on a standard variable or default tariff that comes into effect on 01/04/2021, applied to the same medium user consumption values. Savings are an estimate only and your actual costs will vary according to your region and usage. All rates correct as of 24/02/2021.

5By providing 100% carbon-neutral gas (15% green gas and 85% offset) and offsetting all associated lifecycle carbon emissions involved in the production and consumption of your electricity & gas, OVO Beyond reduces your yearly carbon emissions from the energy used in your home that's supplied by OVO to net zero. The renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work. The green gas we sell is backed via renewable certificates (Renewable Gas Guarantees of Origin (RGGOs)). See here for details on Renewable Gas Guarantees of Origin and how these work. We offset the remaining emissions by supporting UN REDD+  carbon reduction projects that are certified to the Verified Carbon Standard .

How OVO Beyond plants trees in your name - OVO plants 5 trees for every OVO Beyond member through our award-winning I Dig Trees programme with The Conservation Volunteers. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change. Since 2015 we have planted over 1 million trees.