Your smart meter is in constant communication with us at OVO. This ensures that your energy statements are always completely accurate and based on the most up-to-date figures.
That means there’s no need for you to send us your meter readings, as we already have the information. However, if you want to take readings for yourself, to check on how much energy you’re using, it’s very simple.
Remember, when your new smart meter was installed, it started from 0, so your smart meter readings won’t follow on from the last reading you took on your old meter.
You may also need to take readings if you’ve switched energy suppliers and your smart meter isn’t compatible with your new provider’s systems.
Both gas and electricity smart meters have a numerical keypad. Here’s what to do if you want to take a traditional meter reading:
Your smart meter shows separate readings for your off-peak and daytime use.
If you’re giving a reading, whether it’s to OVO or another supplier, you need to give both readings, whatever time of day it is.
Remember, your IHD is a great way to keep an eye on your daily, weekly or monthly energy use. It gives the figures in terms of money, kilowatt hours and your carbon emissions.
If you’re on Smart PAYG+ you can see the same information on My OVO or the OVO Energy app. They will also gradually change background colour to show you how many days you have left until you next need to top up.
Yes – if you’ve got solar panels and export some of your energy through a Feed-In Tariff, just press 9 on the keypad and keep watching the screen. When you see the letters EXP KWH appear, the next set of figures will show your total exports.