Guide to switching electricity supplier

Switching energy suppliers is one of the best ways to cut down your household expenses and reduce your bills. What’s more, it’s quick and simple – your new provider will do almost all the work for you.

So if you’re worried that you’re paying too much for your electricity and not getting the best value, it’s time to look around at what’s available.

How to switch electricity supplier

It’s very easy to switch. There’s no need to contact your current provider. There’s no fiddly paperwork. You don’t need to know exactly how much electricity you’re currently using.

Here’s what you’d do if you want to switch to OVO.

For a start, find out what we can offer you. Take a look at our range of energy plans. Then go to our ‘Get a quote’ page and enter your postcode. We’ll come back with a quote based on the average energy use of households in your area.

If you’re happy with our quote, we’ll just ask you for a bit more information – such as your bank account details and your full address. Then you can just sit back and leave the rest to us.

Should I always choose the cheapest quote if I’m switching electricity companies?

That depends on your priorities. For example, at OVO we offer a ‘Greener’ tariff with 100% renewable electricity. It’s a little bit more expensive than our other plans, but many people who want to do their bit for the planet are happy to pay the extra.

At OVO we also offer a discount for customers who are prepared to manage their account online, rather than calling or emailing us with questions. Some customers, however, prefer to talk to our customer care team, so they decide to do without the discount.

You should also look into hidden costs. For example, some energy companies may charge exit fees if you decide to leave before the end of your contract.

So before you just snap up the cheapest quote, make sure the energy company is providing what you want.

Should I switch to a fixed rate plan?

Fixed rate plans are popular at the moment, as they offer energy customers protection against rising prices.

They guarantee that the unit costs of your electricity won’t rise for a set time (normally a year), no matter what may be happening to national energy prices. However, this doesn’t mean your monthly payments will stay the same throughout your plan. It’s the cost of each unit (kilowatt hour/kWh) of electricity that doesn’t change – not your monthly payment.

If I switch electricity suppliers, will it interrupt my electricity supply?

No. The electricity transmitted to your home will be exactly the same as it was before, and changing electricity suppliers won’t make any physical changes to your supply. The only difference you’ll see will be in your bills.

Your new and old suppliers will work together to transfer your supply, but it will still reach your home along the same wires and cables as it does now.

O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.


1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 15/1/2018, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 22/11/2017, but may go up or down.

3Pay Monthly Savings claims: Saving based on the estimated annual cost of OVO Two year fixed tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 15/1/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

3% interest: Calculated at 3% per year for customers paying by advance direct debit.  The OVO Interest Reward is paid monthly based on   number of days in credit and the amount left in your account after you’ve paid your bill,  and the credit balance on which you can earn the OVO Interest Reward is capped. Terms apply:

95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

uSwitch's Energy Supplier of the Year: OVO energy was voted and awarded  'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.

* EV - Everywhere, full terms and conditions:

* OVO SolarStore (Beta), full terms and conditions:

Pay Monthly unit rates

PAYG unit rates

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