Guide to switching gas supplier

switching gas supplier

Changing to a new energy provider is one of the fastest and easiest ways to reduce your monthly bills and outgoings. It’s an amazingly simple process, as your current and future suppliers will basically sort everything out together.

So if you reckon you’re paying over the odds for your gas and missing out on the best deals, do some research and find out what other gas suppliers can offer you.


Once you’ve chosen a new gas company, the rest is easy. There’s no need to rummage around for old bills and statements, or even to tell your current gas supplier (your new provider will do that for you). You don’t even need to fill in any forms or sign anything.

If you like the idea of switching to OVO

At OVO, we don’t offer gas on its own. We can only provide gas as a dual fuel with electricity.

However, if you’re thinking of switching both fuels, we’ll be very happy to give you a quote. Here’s what to do.

First, take a look at our range of energy plans. Next, visit our ‘Get a quote’ page and type in your postcode. We’ll respond with a quote that’s based on the average energy use of similar homes in your neighbourhood.

If like the look of our quote and want to go ahead with your switch, we’ll simply need a couple more details – like your bank account number and sort code, as well as your house name or number so we’ve got your exact address. And we’ll ask you to take a meter reading and send it to us.

Once that’s done, you can forget about the switch and leave everything to us. We’ll be in touch at intervals to let you know how your switch is progressing.

Is it always best to opt for the lowest quote?

If all you want to do is save money when you switch gas supplier, of course it makes sense to choose the most competitive quote. However, you may want to balance that with other priorities.

For instance, if you switch to OVO you could choose our ‘Greener’ plan, which is a little bit dearer than our other tariffs. However, if you want to make your contribution towards saving the planet, you might be happy to pay the extra.

At OVO you can also earn a discount if you commit to managing your account online, rather than calling or emailing us when you need to ask about something. However, we find that many of our customers like to be able to pick up the phone and talk to one of our friendly Bristol-based advisers if they want to discuss anything, so they would rather forgo the discount.

Make sure you also check for hidden costs. For instance, some energy companies may charge exit or termination fees for leaving before the end of a contract.

So don’t just pounce on the cheapest quote and sign up right away. Look into all the features and benefits of each plan before you make up your mind.

How do gas companies set their prices?

Gas suppliers base the prices they charge you on the costs they pay when buying and supplying your gas. National gas prices can rise and fall over the year, and they’re influenced by a wide range of external factors. For example, overproduction can cause prices to fall, while adverse weather conditions could force a rise. Your gas supplier may or may not be affected, depending on where your gas comes from and how it’s transported to you.

Most gas companies buy gas well in advance to try and lessen the effect of these external factors.

Will switching gas suppliers interrupt my gas supply?

No. Your gas won’t need to switched off at any time during the switch, and changing gas suppliers won’t cause any hiccups in your supply. The actual gas that heats your home and water won’t change, and your new company will use the same pipes, meters and systems as your current gas supplier.

So the only difference you’ll notice will be in your bank balance.

O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.


1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 15/1/2018, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 22/11/2017, but may go up or down.

3Pay Monthly Savings claims: Saving based on the estimated annual cost of OVO Two year fixed tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 15/1/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

3% interest: Calculated at 3% per year for customers paying by advance direct debit.  The OVO Interest Reward is paid monthly based on   number of days in credit and the amount left in your account after you’ve paid your bill,  and the credit balance on which you can earn the OVO Interest Reward is capped. Terms apply:

95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

uSwitch's Energy Supplier of the Year: OVO energy was voted and awarded  'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.

* EV - Everywhere, full terms and conditions:

* OVO SolarStore (Beta), full terms and conditions:

Pay Monthly unit rates

PAYG unit rates

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