Pay As You GoPayments and topping up

My key/card isn’t working – what should I do?

We recommend taking the key/card out of the meter and wiping the chip with a clean, dry cloth. If you re-insert it in the meter and it still doesn’t work, please get in touch with us and we can send you a replacement.

Is your meter showing an ‘error code’ when you insert your key/card? If it is, note the error code down and tell us about it when you get in touch. That’ll help us work out how to fix the issue quicker.

Was there an error code when the shop assistant popped your key or card in a PayPoint terminal? If there was, please note down the error that came up and let us know about it when you get in touch.

Our meter guides

If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.

Ask the OVO Forum

Can’t find an answer? Try asking our helpful OVO community.

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Still need help?

If you have a gas leak, power cut , or Pay As You Go emergency, get emergency help.