Pay As You GoPayments and topping up

What happens if I have a Pay As You Go meter that runs out of credit?

Your meter(s) will warn you when your balance is running low. Find out how to top up your smart Pay As You Go meter or traditional Pay As You Go meter.

It’s important to know that, if you don’t add credit in time, you could lose power when your credit reaches £0. If this ever happens, each meter has £5 credit to keep you going in emergencies or until you can next top up. Any emergency credit you use will be repaid out of your next top up.

If your emergency credit runs out and you can’t afford to top up, please chat with us. Just click the green chat icon at the bottom right of your screen. Or call us on 0330 175 9669 – we can help.

Our meter guides

If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.

Ask the OVO Forum

Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum


Still need help?

If you have a gas leak, power cut, or Pay As You Go emergency, get emergency help.