It’s important to know that, if you don’t add credit in time, you could lose power when your credit reaches £0. If this ever happens, each meter has £5 credit to keep you going in emergencies or until you can next top up. Any emergency credit you use will be repaid out of your next top up.
If your emergency credit runs out and you can’t afford to top up, please chat with us. Just click the green chat icon at the bottom right of your screen. Or call us on 0330 175 9669 – we can help.
Our meter guides
If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.