Payments and statements

What happens if I have a Pay As You Go meter that runs out of credit?

Your meter(s) will warn you when your balance is running low. To top up, use your OVO Energy Top-up app, go online or visit a local PayPoint shop.

It’s important to know that, if you don’t add credit in time, you could lose power when your credit reaches £0. If this ever happens, each meter has £5 credit to keep you going in emergencies or until you can next top up. Any emergency credit you use will be repaid out of your next top up.

If your emergency credit runs out and you can’t afford to top up, please chat with us here. Just click the green chat icon at the bottom right of your screen. Or call us on 0330 175 9669 – we can help.

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