Welcome to the Help Centre

Top articles

How to pay my OVO Energy bill
How to send us your gas and electricity meter readings
How to claim a refund when your account is in credit
Ways to get financial support
Moving home
How to read your gas and electricity meters
Common smart meter problems and solutions
How can I top up my Pay As You Go smart meter?
Priority Services Register: we're here for you
How do Direct Debits work?

Browse by category

green-electricity
Emergencies
green-card-payment
Bills and payments
green-customer
OVO account
green-card-and-key
Pay As You Go
green-electricity
Meters and In-Home Displays (IHD)
green-renew
Moving home and switching supplier
green-pound
Extra financial support
green-smart-charger
Electric vehicles
green-radiator
Electric heating
green-bulb
Energy advice
green-energy-document
Solar help
green-reward
Beyond

We're proud to support the Service with Respect Campaign

At OVO, we take the health and wellbeing of our team very seriously. A heartfelt thanks to the people who treat us with respect and kindness. Remember, we’re here to help you – and we won’t stand for abuse of any kind.

Our Citizen's Advice scores

View our customer service scores collected by the Citizens Advice from July - September 2025.

RankSupplierContact waiting timeCustomer CommitmentComplaintsOverall score
12thOVO2 stars5 stars2 stars2.7 stars

Ask the OVO Forum

Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum

Still need help?

If you have a gas leak, power cut, or Pay As You Go emergency, get emergency help.

Useful links

Read our energy guides

Make a complaint

Report a security concern