Please note, the scheme for the 2017-18 Warm Home Discount is now closed for new applications. Ofgem set the number of payments available based on the number of customers we have, for 2017/18 this meant we were able to help 25,000 customers.
The Warm Home Discount is a one-off payment of £140 (including VAT) off electricity bills to help customers who are struggling to pay. The money comes off your bill rather than being paid directly into your bank account.
The Warm Home Discount scheme is separated into a ‘Core’ group and a ‘Broader’ group:
Core group – if you were an OVO customer and were getting the Guarantee Credit element of Pension Credit on the qualifying date of 9 July 2017, you’re part of the Core group and will get the discount automatically, so you don’t need to apply for it. We aim to make this payment as quickly as possible, but you’ll receive it by the 31 March 2018 at the latest.
Broader group (existing OVO customers) – eligibility is based on your individual circumstances and you’ll need to apply during the application window. It’s awarded on a first-come-first-serve basis and applications for this year’s scheme are now closed
If you or your partner were getting the ‘guaranteed’ element of Pension Credit on 9 July 2017 and believe you should qualify for the rebate but haven’t received a letter by 1 December 2017, please call the Department of Work and Pensions Warm Home Discount Scheme helpline on 0345 603 9439 (Monday to Friday, 8.30am-4.30pm). This helpline is for the ‘guaranteed’ element of Pension credit customers only.
The deadline date for claiming a Warm Home Discount Scheme rebate is 31 January 2018, so please make sure you contact them before this date otherwise you could miss out.
The energy regulator, Ofgem, asks us to collect evidence from a random number of applicants for the Warm Home Discount. We can usually get the information we need from the Department for Work and Pensions (DWP), but sometimes, we might ask you for the evidence directly.
Don’t worry, we’ll give you plenty of notice if we require additional information from you. If you can’t provide evidence within the timeframe we ask for, your application may be withdrawn.