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The Warm Home Discount (WHD)

Find out what it is, how you get it – and everything in between.

The 2018-19 Warm Home Discount is now open.

OVO Energy customers can now apply for the Warm Home Discount 2018-19.

Apply here

 

What is the Warm Home Discount (WHD)?

The Warm Home Discount is a one-off payment of £140 (including VAT) off electricity bills to help customers who are struggling to pay. The money comes off your bill rather than being paid directly into your bank account.
 

Am I eligible for the Warm Home Discount?

The Warm Home Discount scheme is separated into a ‘Core’ group and a ‘Broader’ group:

  • Core group – if you were an OVO customer and were getting the Guarantee Credit element of Pension Credit on the qualifying date of 8 July 2018, you’re part of the Core group and will receive a letter from DWP by December 2018, so you don’t need to apply for it. The letter will tell you what you need to do next. We aim to make this payment as quickly as possible, but you’ll receive it by 31st March 2019 at the latest.
     
  • Broader group (existing OVO customers) – eligibility is based on your individual circumstances and you’ll need to apply through the Broader group Warm Home Discount application form here.

 

What do I do if I’m in the ‘core group’ but haven’t received a letter about it?

If you or your partner were getting the ‘guaranteed’ element of Pension Credit on 8 July 2018 and believe you should qualify for the rebate but haven’t received a letter by 7th December 2018, please call the Department of Work and Pensions Warm Home Discount Scheme helpline on 0800 731 0214 (Monday to Friday, 8.30am-4.30pm). This helpline is for the ‘guaranteed’ element of Pension credit customers only.

The deadline date for claiming a Warm Home Discount Scheme rebate is 28th February 2019, so please make sure you contact them before this date otherwise you could miss out.

 

How do I get the Warm Home Discount if I’m in the ‘broader group’?

If you think you are eligible to receive the Warm Home Discount as a Broader group customer, you will need to apply using the application form here.

It’s awarded on a first-come-first-serve basis, so the sooner you apply, the better. We’ll get in touch to let you the outcome of your application once it has been assessed. This can take up to 5 working days. 

 

Why might I have to send you supporting documents? 

The energy regulator, Ofgem, asks us to collect evidence from a  random number of applicants for the Warm Home Discount. We can usually get the information we need from the Department for Work and Pensions (DWP), but sometimes, we might ask you for the evidence directly. 

Don’t worry, we’ll give you plenty of notice if we require additional information from you. If you can’t provide evidence within the timeframe we ask for, your application may be withdrawn.
 

What if I don’t have copies of the right documents? 

You should be able to ask for up-to-date copies of documents in the following places:

  • Working age income-related benefits: Your local Jobcentre Plus office, or by calling 0345 608 8545.
  • Universal Credit: Call the Universal Credit helpline on 0354 600 0723.
  • Tax Credit Award notice: Call the Tax Credit helpline on 0345 300 3900.
     
What if I don’t agree with your decision? 

Our decision is final, based on your application and the supporting documents you send us. You can apply again, but if your answers vary we might ask you for more supporting evidence. 

Find out more about the other ways we can help you with your bills over winter.

Can I apply for the Warm Home Discount if I receive Income Support or Income-based Jobseeker’s Allowance? 

Yes, but you must also have/receive any of the following:

  1. Parental responsibility for a child under the age of 5 who ordinarily lives with that person.
  2. The household has a child aged 19 years or under and in full-time education (born on or after 01/04/1998).
  3. Exemption from NHS prescription charges because of:
    • An ongoing chronic illness or pregnancy.
    • Pregnancy or having a baby in the last 12 months.
    • Receiving a current MATEX or MEDEX certificate.
  4. You currently receive any one of the following:
    • Child tax credit which includes a disability or severe disability element.
    • A disabled child premium.
    • A disability premium, enhanced disability premium or severe disability premium.
    • A pensioner premium, higher pensioner premium or enhanced pensioner premium.
  5. Have a child who is registered disabled.
Can I apply for the Warm Home Discount if I receive Income Support?

Yes, but you must also have/receive any of the following:

  1. Parental responsibility for a child under the age of 5 who ordinarily lives with that person.

  2. The household has  a responsibility for a child born on or after 1 September 1998 and in full time education or approved training  and working tax credit is received.

  3. Exemption from NHS prescription charges because of:

    • An ongoing chronic illness or pregnancy.

    • Pregnancy or having a baby in the last 12 months.

    • Receiving a current MATEX or MEDEX certificate.

  4. You currently receive any one of the following:

    • Child tax credit which includes a disability or severe disability element.

    • A disabled child premium.

    • A disability premium, enhanced disability premium or severe disability premium.

    • A pensioner premium, higher pensioner premium or enhanced pensioner premium.

  5. Have a child who is registered disabled.


Can I apply for the Warm Home Discount if I receive Income-based Jobseeker’s Allowance?

Yes, but you must also have/receive any of the following:

  1. Parental responsibility for a child under the age of 5 who ordinarily lives with that person.

  2. The household has  a responsibility for a child born on or after 1 September 1998 and in full time education or approved training  and working tax credit is received.

  3. Exemption from NHS prescription charges because of:

    • An ongoing chronic illness or pregnancy.

    • Pregnancy or having a baby in the last 12 months.

    • Receiving a current MATEX or MEDEX certificate.

  1. You currently receive any one of the following:

    • Child tax credit which includes a disability or severe disability element.

    • A disabled child premium.

    • A disability premium, enhanced disability premium or severe disability premium.

    • A pensioner premium, higher pensioner premium or enhanced pensioner premium.

  1. Have a child who is registered disabled.


Can I apply for the Warm Home Discount if I get Income Related Employment and Support Allowance (ESA) which includes a support component?

Yes, but you must also have/receive any of the following:

  1. Have parental responsibility for a child under the age of 5 who ordinarily lives with that person.

  2. The household has  a responsibility for a child born on or after 1 September 1998 and in full time education or approved training  and working tax credit is received.

  3. Exemption from NHS prescription charges because of:

  • An ongoing chronic illness or pregnancy.

  • Pregnancy or having a baby in the last 12 months.

  • Receiving a current MATEX or MEDEX certificate.

  1. You currently receive any one of the following:

    • Child tax credit which includes a disability or severe disability element.

    • A disabled child premium.

    • A disability premium, enhanced disability premium or severe disability premium.

    • A pensioner premium, higher pensioner premium or enhanced pensioner premium.

  2. Have a child who is registered disabled.


Can I apply for the Warm Home Discount if I get  Income Related Employment and Support Allowance (ESA) and are a member of the work-related activity group of ESA?

Yes, but you must also have/receive any of the following:

  1. Have parental responsibility for a child under the age of 5 who ordinarily lives with that person.

  2. The household has  a responsibility for a child born on or after 1 September 1998 and in full time education or approved training  and working tax credit is received.

  3. Exemption from NHS prescription charges because of:

  • An ongoing chronic illness or pregnancy.

  • Pregnancy or having a baby in the last 12 months.

  • Receiving a current MATEX or MEDEX certificate.

  1. You currently receive any one of the following:

    • Child tax credit which includes a disability or severe disability element.

    • A disabled child premium.

    • A disability premium, enhanced disability premium or severe disability premium.

    • A pensioner premium, higher pensioner premium or enhanced pensioner premium.

  2. Have a child who is registered disabled.


Can I apply for the Warm Home Discount if I get Universal Credit and your Gross Monthly Household Income does not exceed £1,349 (before tax and deductions)?

Yes, but you must also have/receive any of the following:

  1. Has parental responsibility for a child under the age of 5 who lives resides with that person.

  2. The household has  a responsibility for a child born on or after 1 September 1998 and in full time education or approved training  and working tax credit is received.

  3. You are in receipt of the limited capability for work element, with or without a work-related activity element as part of your Universal Credit.

  4. You are in receipt of the disabled child element.

  5. Exemption from NHS prescription charges because of:

    • An ongoing chronic illness or pregnancy.

    • Pregnancy or having a baby in the last 12 months.

    • Receiving a current MATEX or MEDEX certificate

  • Have a child who is registered disabled.

  • You are registered disabled or You receive disability benefits including:

    • Disability Living Allowance.

    • Personal Independence Payment.


Can I apply for the Warm Home Discount if I get Child Tax Credit by virtue of an award which is based on an annual income not exceeding £16,190?

Yes, but you must also have/receive any of the following:

  1. Parental responsibility for a child under 5 year who ordinarily resides with that person.

  2. Receive Child Tax Credit which includes a disability element or severe disability element.

  3. Disability premium, enhanced disability premium or severe disability premium.

  4. Pensioner premium, higher pensioner premium or enhanced pensioner premium.  

  5. Child who is disabled.

  6. Disabled child premium.

  7. Exemption from NHS prescription charges because of:

  • An ongoing chronic illness or pregnancy.

  •  Pregnancy or having a baby in the last 12 months.

  •  Receiving a current MATEX or MEDEX certificate
     

Can I apply for the Warm Home Discount if I have a total household income under £16,190 (before tax and deductions)?

Yes, but you must also have/receive any of the following:

  1. Have parental responsibility for a child under the age of 5 who ordinarily lives with that person.

  2. The household has  a responsibility for a child born on or after 1 September 1998 and in full time education or approved training  and working tax credit is received.

  3. Have a child who is registered disabled.

  4. A child who is disabled and getting a Child Disability Premium or Child Tax Credit that includes a disability or severe disability element.

  5. You are registered disabled or You receive disability benefits including:

    • Disability Living Allowance.

    • Personal Independence Payment.

  6. You require constant care.

  7. Rely on mains-powered medical equipment.

  8. Long term physical or mental illness (Learning Difficulties).

  9. Exemption from NHS prescription charges because of:

    • An ongoing chronic illness or pregnancy.

    • Pregnancy or having a baby in the last 12 months.

    • Receiving a current MATEX or MEDEX certificate.

  10. Your fuel bills for heating are more than 10% of Gross Annual Household Income.
     

Which energy suppliers offer the Warm Home Discount?

OVO does. In fact, any energy supplier with more than 250,000 customers must offer the scheme, but some smaller suppliers offer it too – just because they want to.
 

Who funds the Warm Home Discount?

The Warm Home Discount is funded by the participating energy suppliers, like us.
 

When will I get the Warm Home Discount? How is it paid?

You’ll get a one-off discount on your electricity bill, usually between October and March. The money isn’t paid directly to you.
 

How many discounts will you give?

The Broader Group Warm Home Discount is distributed on a first come first serve basis. Ofgem dictate the number of rebates OVO can provide based on our market share.


Does the Warm Home Discount apply to gas?

It’s a discount for your electricity bill. But, if you’re a dual fuel customer, you can choose to add it to your gas bill when you apply.

 

View the full Warm Home Discount Terms & Conditions here.

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