The Warm Home Discount is a one-off payment of £140 (including VAT) off electricity bills to help customers who are struggling to pay. The money comes off your bill rather than being paid directly into your bank account.
The Warm Home Discount scheme is separated into a ‘Core’ group and a ‘Broader’ group:
Core group – if you were an OVO customer and were getting the Guarantee Credit element of Pension Credit on the qualifying date of 8 July 2018, you’re part of the Core group and will receive a letter from DWP by December 2018, so you don’t need to apply for it. The letter will tell you what you need to do next. We aim to make this payment as quickly as possible, but you’ll receive it by 31st March 2019 at the latest.
Broader group (existing OVO customers) – eligibility is based on your individual circumstances and you’ll need to apply
through the Broader group Warm Home Discount application form here.
If you or your partner were getting the ‘guaranteed’ element of Pension Credit on 8 July 2018 and believe you should qualify for the rebate but haven’t received a letter by 7th December 2018, please call the Department of Work and Pensions Warm Home Discount Scheme helpline on
0800 731 0214 (Monday to Friday, 8.30am-4.30pm). This helpline is for the ‘guaranteed’ element of Pension credit customers only.
The deadline date for claiming a Warm Home Discount Scheme rebate is
28th February 2019, so please make sure you contact them before this date otherwise you could miss out.
If you think you are eligible to receive the Warm Home Discount as a Broader group customer, you will need to apply using the application form here.
It’s awarded on a first-come-first-serve basis, so the sooner you apply, the better. We’ll get in touch to let you the outcome of your application once it has been assessed. This can take up to 5 working days.
The energy regulator, Ofgem, asks us to collect evidence from a random number of applicants for the Warm Home Discount. We can usually get the information we need from the Department for Work and Pensions (DWP), but sometimes, we might ask you for the evidence directly.
Don’t worry, we’ll give you plenty of notice if we require additional information from you. If you can’t provide evidence within the timeframe we ask for, your application may be withdrawn.
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