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How to pay my OVO Energy bill
How to send us your gas and electricity meter readings
How to claim a refund when your account is in credit
Ways to get financial support
Moving home
How to read your gas and electricity meters
Common smart meter problems and solutions
How can I top up my Pay As You Go smart meter?
Priority Services Register: we're here for you
How do Direct Debits work?

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At OVO, we take the health and wellbeing of our team very seriously. A heartfelt thanks to the people who treat us with respect and kindness. Remember, we’re here to help you – and we won’t stand for abuse of any kind.

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View our customer service scores collected by the Citizens Advice from January - March 2024.

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If you have a gas leak, power cut, or Pay As You Go emergency, get emergency help.

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