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What is the Warm Home Discount?

The Warm Home Discount is a one-off payment of £140 (including VAT) off electricity bills to help customers who are struggling to pay.

The Warm Home Discount is closed for applications

Unfortunately the window for the 2016/17 Warm Home Discount has now closed. We have had lots of applications and will be working through them on a first-come-first-serve basis.

Pre-register for the Warm Home Discount 2017/2018

If you’ve already applied for it, you don’t need to do anything – we’ll be in touch by the end of January to let you know whether or not you’ve been successful.

This year we’re aiming to help over 45,000 customers with their energy bills by offering the Warm Home Discount scheme.

There’s a number of ways in which the Warm Home Discount scheme can help you, including electricity rebates and fuel debt grants. 

Who can get it? 

The Warm Home Discount scheme is separated into a ‘Core’ group and a ‘Broader’ group:

  • Core group: If you were getting the Guarantee Credit element of Pension Credit on the qualifying date of 10th July 2016, you’re part of the core group and will get the discount automatically, so you don’t need to apply for it. Ovo aims to make this payment as quickly as possible, but you will receive it by the 31st March 2017 at the latest.
  • Broader group (existing OVO customers): You can apply for the Warm Home Discount if you’re eligible and, if you’re accepted, you’ll get the money off your OVO Energy bill between September 2016 and 31st May 2017. It’s awarded on a first come, first served basis to around 17,000 broader group customers, so the sooner you send us your application, the better.

What is the Warm Home Discount OVO Energy mug warm fireplace

Can I get the Warm Home Discount if I leave OVO? 

If you qualify automatically because you were getting the Guarantee Credit element of Pension Credit on the qualifying date of 10th July 2016, you’ll get the discount from the company that was supplying your energy on that date. So if that was OVO, you’ll still get the payment from us.

If you apply for the Warm Home Discount through OVO and then switch to another energy company before we make the payment, your application will be cancelled automatically.

How will I know if I've been successful?

Once you've applied, we'll email you within 4 weeks to tell you you whether your application's been successful or not.

If you're successful, some time between December and March you'll see a credit of £140 added to your account balance, or on your meter.

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