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The Warm Home Discount (WHD)

Find out what it is, how you qualify – and everything in between.

Please note, the scheme for the 2017-18 Warm Home Discount is now closed for new applications. Ofgem set the number of payments available based on the number of customers we have, for 2017/18 this meant we were able to help 25,000 customers.

What is the Warm Home Discount (WHD)?
Am I eligible for the Warm Home Discount?
What do I do if I’m in the ‘core group’ but haven’t received a letter about it?
How do I get the Warm Home Discount if I’m in the ‘broader group’?
When will I get the Warm Home Discount? How is it paid?
Why might I have to send you supporting documents?
What if I don’t have copies of the right documents?
What if I don’t agree with your decision?
What if I move out of my home before I get the rebate?
Can I get the Warm Home Discount if I leave OVO?

What is the Warm Home Discount (WHD)?

The Warm Home Discount is a one-off payment of £140 (including VAT) off electricity bills to help customers who are eligible. The money comes off your bill rather than being paid directly into your bank account.

Am I eligible for the Warm Home Discount?

The Warm Home Discount scheme is separated into a ‘Core’ group and a ‘Broader’ group:

Core group – if you were an OVO customer and getting the Guarantee Credit element of Pension Credit on the qualifying date of 9 July 2017, you’re part of the Core group and will get the discount automatically, so you don’t need to apply for it.
Broader group (existing OVO customers) - eligibility is based on your individual circumstances and you’ll need to apply during the application window. It’s awarded on a first-come-first-serve basis and applications for this year’s scheme are now closed.

What do I do if I’m in the ‘Core group’ but haven’t received a letter about it?

If you or your partner were an OVO customer and getting the guaranteed element of Pension Credit on 9 July 2017 and believe you should qualify for the rebate but haven’t received a letter by 1 December 2017, please call the Department of Work and Pensions Warm Home Discount Scheme helpline on 0345 603 9439 (Monday to Friday, 8.30am-4.30pm). This helpline is for the guaranteed element of Pension credit customers only.

The deadline date for claiming a Warm Home Discount Scheme rebate is 31 January 2018, so please make sure you contact them before this date otherwise you could miss out. 

How do I get the Warm Home Discount if I’m in the ‘Broader group’?

Please note, the scheme for the 2017-18 Warm Home Discount is now closed for new applications.

You will need to apply for next year’s scheme when the application window is open in Autumn 2018, as it’s not given to you automatically. Details of OVO’s eligibility criteria can be found here.

It’s awarded on a first-come-first-serve basis, so the sooner you send us your application, the better. 

You can pre-register your interest for next year to make sure you are one of the first to be contacted when we open next year’s applications.

Pre-register now > 

When will I get the Warm Home Discount? How is it paid?

The money comes off your electricity bill rather than being paid directly into your bank account, usually between October and March. If you are dual fuel customer you can chose to add it to your gas bill when you apply.

Core group - the Department of Work and Pensions will let us know if you automatically qualify within the Core group. Once we’ve had this we will apply the £140 payment to your account.

Broader group - once we’ve got your application, we’ll send you an email or letter within 5 days to tell you whether or not you’ve been successful. If you have, we might still need to verify the information you gave us before we add a discount to your electricity bill.

We will apply the £140 payment to your account within 6 weeks of sending in your evidence or approving your application.

Why might I have to send you supporting documents? 

The energy regulator, Ofgem, asks us to collect evidence from a  random number of applicants for the Warm Home Discount. We can usually get the information we need from the Department for Work and Pensions (DWP), but sometimes, we might ask you for the evidence directly. 
Don’t worry, we’ll give you plenty of notice if we require additional information from you. If you can’t provide evidence within the timeframe we ask for, your application may be withdrawn.

What if I don’t have copies of the right documents? 

You should be able to ask for up-to-date copies of documents in the following places:

  • Working age income-related benefits: Your local Jobcentre Plus office, or by calling 0345 608 8545.
  • Universal Credit: Call the Universal Credit helpline on 0354 600 0723.
  • Tax Credit Award notice: Call the Tax Credit helpline on 0345 300 3900.

What if I don’t agree with your decision? 

Our decision is final, based on your application and the supporting documents you send us. You can apply again, but if your answers vary we might ask you for more supporting evidence. 
Find out more about the other ways we can help you with your bills over winter.

What if I move out of my home before I get the rebate?

It depends on whether you’re part of the ‘Core’ or ‘Broader’ group of applicants (you’ll find this out when you apply).
Core group – if you were ‘on-supply’ with us on 9 July 2017, we can send a rebate to your new home via cheque. Just make sure you’ve given us your new address, which you can do in My OVO.
Broader group – if you’ve been successful (and received a confirmation email or letter), we’ll credit your account with the rebate and send this to your forwarding address.

Can I get the Warm Home Discount if I leave OVO? 

Core group – you’ll get the discount from whoever was supplying your energy on the 9 July 2017. If that was us, you’ll get the payment from us, even if you change energy suppliers.
Broader group – if you apply for the Warm Home Discount through OVO and then switch to another energy supplier, before we make the payment, your application will be cancelled automatically.

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