Question 1

Can I switch to EV Everywhere if I have an Economy 7 meter?

Accepted Answer

Absolutely! We offer unit rates for both standard and Economy 7 meter types.

As these differ from region to region, if you want to find out exactly what your unit rates would be, follow these steps:

Proceed with our quote process.
Choose Yes to Question 7.
When we show you your plan details, expand the Your unit rates section. This will show you the unit rates applicable to your geographic area.
If you're happy with the price, complete the switch process.

Question 2

How can I take advantage of charging off-peak at night (i.e. on Economy 7) if I only have a standard meter?

Accepted Answer

It depends if you already have a smart meter and if we can talk to your smart meter if you plan to switch to OVO.

If you don't have a smart meter, you can request one by visiting smart.ovoenergy.com after you've signed up to OVO and received your first statement.

Once your installation has been confirmed, call us on the day of the install as soon as it's been installed and we'll switch you to the Economy 7 version of the 2 Year Fixed Energy plan, the tariff that underpins EV Everywhere.

If you already have a smart meter that we can talk to, you can upgrade to Economy 7 after you've switched to OVO. Once your switch is complete, just give us a call.

We'll always advise you of your new unit rates before confirming your switch to Economy 7 just in case you're not happy and want to stay on a standard rate tariff.

Question 3

Can I choose EV Everywhere if I’m already an OVO customer?

Accepted Answer

Existing customers can sign up through the Offers section of My OVO. Please email us if you have any problems signing up.

Question 4

Will my electricity bill go up?

Accepted Answer

If you buy an EV and start charging it lots at home, then your energy bills will probably go up, but you’ll find that – over time – you may save in other ways, like tax and fuel. Take our Field Force team for instance. We’ve found that those who still use diesel vans will typically pay £150 in fuel to drive the same distance as those with electric vans who only pay £30 in electricity.

OVO’s EV Everywhere bundle can also help keep your costs down because it includes 2 years of fixed rates, which means zero price rises for a whole 24 months. It’s also the best value EV package in the UK, so when you take into account the free Green Energy and free POLAR plus membership add-ons you may save money overall.

Question 5

What happens if I'm already a Polar Plus member and then sign up to EV Everywhere?

Accepted Answer

Your 2 years’ free subscription will be applied to your existing Polar Plus membership by Polar, all you need to do is share the email address associated with your Polar Plus account during sign up.

Alternatively you can link your accounts yourself by completing the following steps:

Log into your Polar Plus account.
Scroll down to the Connect your OVO Account section.
Enter your OVO account number.
Select Connect.

Question 6

When will my Polar Plus membership start

Accepted Answer

Once you’ve signed up to EV Everywhere, you’ll receive an email inviting you to complete your Polar Plus membership application. It’s a really simple process. After you’ve done this, you’ll receive another email confirming that your membership is active. Your Polar RFID access card or fob will be sent directly from BP Chargemaster who operate the Polar network. Once your card arrives, you’re all set to start charging.

Question 7

Where can I find Polar network charge points?

Accepted Answer

You can see all the charge points on the Polar network by viewing their live map. This has all the latest availability of every charge point and site facilities. You can search by postcode and/or the type of charge you need, and it’ll show you which charge points are free and which incur a fee.

Polar also publish new charge point installations on their Twitter account.

Question 8

How do I find out how much energy I’ve consumed charging my car on the Polar network?

Accepted Answer

You can view your energy usage on the network by logging in to your Polar Plus account.

Question 9

What happens if I don't use my Polar Plus membership?

Accepted Answer

It’s important that you use your RFID access card or fob to charge at a charge point at least once every six months. Otherwise your membership will be downgraded and you’ll become a Polar Instant customer.

Question 10

What should I do if a Polar Plus charge point isn’t working?

Accepted Answer

If you have an issue charging or discover a fault please contact Polar directly by calling 0330 016 5126 or emailing heretohelp@bpchargemaster.com.

Question 11

Who should I contact if I have been billed by Polar Plus?

Accepted Answer

Any questions about your Polar Plus membership, account or invoices, can be answered by Polar directly. You can call them on 0330 016 5126 or email them at heretohelp@bpchargemaster.com.

Question 12

What happens to my Polar Plus membership when my two year fixed energy plan ends?

Accepted Answer

At the end of your 2 Year Fixed Energy plan, you’ll have the choice to renew your EV Everywhere plan, choose one of our other energy plans or move to another provider. If you choose to renew your EV Everywhere plan then you’ll continue to enjoy Polar Plus membership for free. If you choose not to renew your EV Everywhere plan, you’ll be charged £7.85 a month on an ongoing basis. You can cancel this at any time by logging into your Polar Plus account or contacting Polar directly.

Question 13

Where are you planting the trees on my behalf?

Accepted Answer

We run a programme called ‘I Dig Trees’ in partnership with a charity called The Conservation Volunteers (TCV). They’re experts at finding green spaces across the UK, in which to plant trees – especially urban spots, because these make the greatest difference to local communities. The TCV (along with an army of OVO volunteers) plant in places like: local primary schools, old people’s homes, parks (in partnership with local authorities), roundabouts, colleges, and footpaths to name a few.

EV Everywhere: Home energy plan for Electric Vehicle owners

Save money with our EV tariff

Why choose EV Everywhere?

Save Money

100% Green Energy

Free Polar Plus

How it works

Step 1

Step 2

Step 3

Polar Plus Membership with OVO

Polar Plus Membership with OVO

An EV Tariff with 100% Green Electricity

An EV Tariff with 100% Green Electricity

OVO Energy and MINI

OVO Energy and MINI

Switch to EV Everywhere bundle and start saving

Learn more about Electric Cars

Smart EV charging: How it works and why you need a smart EV charge

OVO Vehicle-to-Grid trial

What are the benefits of electric cars?

Frequently Asked Question