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Can I switch energy suppliers if I’ve got a smart meter?

If you’ve got a smart meter, you have the right to move to a new energy supplier if you want. However, there may be some practical problems in switching.

Having a smart meter doesn’t affect your right to switch energy providers whenever you want. So if you’ve had a smart meter installed but you want to move to a new supplier, you will still be able to do so.

However, you may find your smart meter loses its functionality and reverts to being a traditional meter. If so, you might have to go back to giving regular meter readings to your new supplier. And if anything goes wrong, some suppliers may have to replace your smart meter with a standard meter because they’re not equipped to deal with your particular model of smart meter.

Before you commit to switching, talk to your new provider

If you're switching to OVO and you have a smart meter, it will only keep its functionality if you’re switching from providers that use Secure smart meters like ours.

However, even if you are switching from one of those energy companies, we still may not be able to communicate with their Secure smart meters. It will depend on the setup of the meters at the time you switch.

Check with us first to make sure you can keep using your smart meter and all its functionality, or whether it will lose its functionality when you switch. Make a note of your meter serial number, and the make and model of your smart meter, and ask us whether our systems can exchange information with it. This is particularly important if you’re a Pay As You Go customer.

In general, if your new and old suppliers both use the same make of smart meter, you may be able to continue using your current meter/s in the same way and simply transfer the functionality to your new energy account. So if you’re switching away from OVO to providers that use Secure smart meters like ours they may be able to communicate with your meter, depending on the setup of your meters.

If you’re a prepayment or PAYG customer with a smart meter, you’ll almost certainly lose the smart functionality in your meter unless your new supplier’s system can communicate with it.

We’ll change your meter to ‘credit mode’ before you leave us, to make sure your energy isn’t cut off during the switch process. If your new supplier uses Secure smart meters and can communicate with your meter, you’ll switch back to PAYG as soon as you’ve successfully transferred to the new supplier.

If your new supplier doesn’t yet use Secure smart meters, you can either ask to swap to their brand of Smart PAYG meter or keep using a traditional meter without the Smart technology.

What about my In-Home Display or Smart Gateway?

Your Smart Gateway won’t work with any other energy company meters, as you need to be able to access the data through My OVO.

If you have an IHD, and your new provider uses exactly the same make of meters as your old supplier, you should be able to carry on using it. You’ll be able to read your consumption amounts in kWh, but your new supplier will need to reprogramme your meter with their rates and your new tariff before the IHD can tell you how much you’re spending on your energy.

Talk to your new supplier about this – or ask them whether they can offer you a replacement at no extra charge.

What should I do if my energy supplier makes it difficult for me to switch?

If you have any problems, please get in touch with Citizens Advice through their website  – or you can call them on 03454 04 05 06.

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Switching plans

You can switch plans, however, there are some things to note.

O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3-5% interest rewards, exit fees and saving claims.

 

1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 20/3/2018, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 22/11/2017, but may go up or down.

3Pay Monthly Savings claims: Saving based on the estimated annual cost of Simpler tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 20/3/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

OVO Interest Rewards: Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply: https://www.ovoenergy.com/terms

95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded  'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.

* EV - Everywhere, full terms and conditions: https://www.ovoenergy.com/ev-everywhere/terms

* OVO SolarStore (Beta), full terms and conditions: https://www.ovoenergy.com/ovo-solar-store/terms

Pay Monthly unit rates

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