3.1 You will be eligible for the Green Energy Add-on if you:
(a) comply with these terms and conditions and the OVO supply terms and conditions;
(b) are an OVO pay monthly customer;
(c) are not a gas only customer; and
(d) chose to subscribe to the Green Energy Add-on.
4.1 Once you have subscribed, you will be eligible to receive the Green Energy Add-on.
4.2 You will begin to receive the Green Energy Add-on, on the date you:
(a) come on supply (if you are joining OVO); or
(b) subscribe to the Green Energy Add-on (if you are already on supply with OVO).
4.3 You will receive:
(a) 100% renewable energy, delivered by us purchasing Renewable Energy Guarantee of Origin (REGO) certificates issued by the energy regulator, Ofgem or Guarantees of Origin (GoO) issued by the relevant European issuing body that are members of the Association of Issuing Bodies (AIB). Every unit of renewable electricity generated in Great Britain is given a REGO Certificate and every unit of renewable electricity generated by members of the AIB is granted a GoO. For each compliance year, we buy certificates to prove that we supply renewable electricity to our Green Electricity Add-On Customers. The purpose of the certificate is to prove that energy was produced from renewable sources. For more information read here; and
(b) an additional environmental benefit, which means we will provide a supplemental benefit in addition to 100% renewable electricity, in accordance with our regulatory obligations. For more details of the current additional environmental benefit, see here. We may change how we deliver the additional environmental benefit from time to time.
5. Payments and Direct Debits
5.1 Your Green Energy Add-on will be added to your monthly statement.
5.2 Your Direct Debit monthly subscription payment will be automatically adjusted to cover the monthly price of the Green Energy Add-on.
5.3 We will notify you of the Direct Debit adjustment when you sign up.
6. Cancelling the Green Energy Add-on
6.1 You may cancel your subscription to the Green Energy Add-on at any time through My OVO or over the phone by ringing us on 0800 5999 440.
6.2 Your subscription will terminate on your next OVO billing date.
6.3 Your additional environmental benefit for the year in which you terminate the Green Energy Add-on will be pro-rated to the date you terminate.
6.4 You may re-subscribe to the Green Energy Add-on at any point as long as you are on supply with us. The price of the Green Energy Add-on will be set at the point of your new subscription.
7. End of your Fixed OVO Plan
7.1 As long as you are on supply with us and you comply with the OVO supply terms and conditions and these terms and conditions, the Green Energy Add-on will be automatically added to any new, renewed, or upgraded OVO plan that you take on, and you will continue to receive the Green Energy Add-on.
8. Switching away from OVO or moving out of your property
8.1 If you want to switch your supply to a different supplier or move out of your property, we'll no longer be able to supply you with energy and the Green Energy Add-on.
8.2 You will continue to receive energy and your Green Energy Add-on until the point that your switch takes place or your move out. After this point, we will stop charging you for your Green Energy Add-on.
8.3 Your additional environmental benefit for the year in which you switch away or move out will be pro-rated to the date you switch or move out.
9. Add-ons shown on statement
9.1 You will see an itemised line in your monthly bill relating to the Green Energy Add-on payment:
“Green Energy Add-on [monthly date]”
10. Changes to these terms and conditions
10.1 Subject to clauses 10.2 and 10.3, we may change these terms and conditions at any time. We’ll update them on our website if we do.
10.2 If we make changes to these terms and conditions that are disadvantageous to you, we'll let you know about the changes 30 days beforehand.
10.3 We may:
(a) terminate this contract or withdraw the Green Energy Add-on (or any part of it) by giving you 30 days' prior notice;
(b) terminate our agreement with you with immediate effect if you breach any of your obligations under these terms and conditions; and/or
(c) increase or decrease the cost of the Green Energy Add-on, by giving you 30 days’ prior notice.
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